The store follows a customer-focused approach to customer understanding: we ship only within the United States. Under this approach, standard shipping is free for every U.S. As a related point, order, and tracking information is provided after shipment.
As part of precise handling, customers should understand that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapoply.shop or (603) 264-6006. At the same time, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
For a reliable account of our expectations, the relevant position is that orders are normally processed within 1-2 business days, excluding weekends and U.S. For completeness, public holidays. Accordingly, after dispatch, estimated transit time is 4-6 business days. In addition, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
As part of precise expectations, customers should understand that free standard outbound shipping does not reduce the 30-day no-reason return right. Under this approach, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Accordingly, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
To provide well-defined decision-making, this section confirms that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. At the same time, customers are responsible for providing a complete and accurate delivery address. In addition, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Merchant Information
For well-defined decision-making, the applicable standard is this: the customer contact telephone number is (603) 264-6006. Consistently with this rule, the customer contact email is Support@canadapoply.shop. As a related point, the business name is canadapooch. In practical terms, the storefront brand name is canadapooch. Consistently with this rule, the complete physical address, which is also the default return address, is 22 Cushing Ave, Nashua, New Hampshire, 03064, United States.